Our Terms and Conditions
1. Contract - Any booking made, whether through
the web, telephone or otherwise shall be deemed an offer by you to purchase the
relevant items subject to these booking conditions. Please note that Goodlife
Travel are selling the tickets as agents for the airlines, which means the
contract for the flight product will be between you and the airline. Please
note that for each ticket there are additional terms which are specific to that
fare. They may, for example, state that the ticket is non-cancellable or
non-refundable, and have other information relating to itinerary and refunds.
You are responsible for complying with any airlines terms in relation to
check-in times, reconfirmation of flights or other matters. In relation to
flight tickets, you are required to use all flight coupons in order of
sequence. If this requirement is not met the airline may void the ticket. A
contract arises between you and the airline as soon as your booking has been
2. Fares - All fares are quoted including tax and charges. Fares
are subject to change without prior notice and are only guaranteed when
following confirmation of the contract.
3. Alterations - We reserve the right to alter the prices of any of
the travel arrangements shown on this website. You will be advised of the
current price of the arrangements that you wish to book before your contract is
4. Tickets - If it is not possible to get your flight tickets to
you (e.g. because your travel date is imminent) we may insist that you have an
'E-Ticket' generated or a ticket on departure. This means that you will have to
pick up your boarding pass or ticket at your point of departure. Goodlife
Travel will make sure you know where to pick up your pass or tickets. Please be
aware extra charges may be incurred.
5. Flight Reconfirmation - All onward and return flights must be
reconfirmed with the relevant airlines at least 72 hours prior to the
commencement of that leg of the journey unless specifically informed otherwise
by that airline. Goodlife Travel will have no responsibility for bookings
cancelled due to non-compliance with rules set out by that particular airline.
Goodlfe Travel Ltd also takes no responsibility for any flight rescheduling en
route. Unless Goodlife Travel advise you to reconfirm the first flight out of
the UK there is no need to do this.
6. Insurance – Goodlife Travel strongly urges you to carry
appropriate travel insurance to cover you for cancellation, health, baggage
etc. Should you need to cancel your travel arrangements, if the reason for your
cancellation is covered under the terms of your insurance policy, you may be
able to reclaim any cancellation charges made.
7. Passport/Visa/Health Requirements - A valid passport is
essential when travelling abroad. Although your passport has been issued for 10
yrs (5 yrs for children) you should note that some overseas countries have an
immigration requirement for a passport to remain valid for a minimum period
after the date of entry to that country (usually six months). If your passport
is in its final year of validity, you are advised to check the requirements of
the destination before you make your final travel plans.
VISAS: IT IS YOUR RESPONSIBILITY TO HAVE A VALID VISA (IF REQUIRED): THE
CARRIER MAY REFUSE TRAVEL IF YOU DO NOT POSSESS A VALID VISA OR ENTRY PERMIT.
WE HAVE NO OBLIGATION TO ASSIST YOU IN THE EVENT OF A REFUSAL: PEOPLE HOLDING
NON BRITISH PASSPORTS INCLUDING EEC OR IRISH REPUBLIC PASSPORTS ARE REQUESTED
TO CONTACT THE APPROPIATE EMBASSIES OR HIGH COMMISSION TO CHECK WHETHER A VISA
IS NECESSARY. Goodlife Travel CANNOT BE HELD RESPONSIBLE FOR ANY PASSENGER WHO
DOES NOT OBTAIN THE CORRECT DOCUMENTATION AND NO REFUND WILL BE DUE SHOULD A
VISA BE REFUSED.
8. To Secure a Booking - Goodlife Travel require a minimum non
refundable deposit of £50.00 per villa per week, £25 per car per week and a
deposit for the flights is also required but this varies between airlines or
full payment would be due 12 weeks prior to departure. Clients booking by
telephone will be deemed to have signed the declaration on the booking form and
agreed to the booking conditions. Should your booking include Scheduled
Flights, the deposit required may vary, and only full payment will guarantee
the fare as Scheduled airlines reserve the right to increase their flight costs
at any time. You will be advised of the required amount at the time of booking.
IF YOU OR ANY MEMBER OF YOUR PARTY HAVE ANY DISABILITIES, IT IS EXTREMELY IMPORTANT THAT WE MAKE THE NECESSARY ARRANGEMENTS TO MAKE YOUR HOLIDAY GO SMOOTHLY. WE MUST INSIST THAT YOU CONTACT OUR OFFICES ON 0800 9882826 OR firstname.lastname@example.org BEFORE COMPLETING ANY RESERVATION TO ENSURE COMPATIBILITY FOR THE HOLIDAY THAT YOU CHOSE.
9. Payment Of Your Holiday - The balance of all monies due must be
paid to the Company not later than 12 weeks before departure. In the case of
non-payment of the balance by the due date the Company reserves the right to
cancel your booking and cancellation charges will apply. Please note: payments
by credit card/charge cards will incur an additional charge of 2%.
10. Cancellations/Amendments - If you need to change or cancel your
travel plans, it is your responsibility to notify Goodlife Travel in writing of
such request. Some tickets are non-refundable, but can be applied (for a
limited time) toward future travel, less any application penalties. Some
tickets do not allow changes. Goodlife Travel applies an administration fee of
£25 for any modifications, changes or cancellations to fares. This will be
regardless of the price or face value of the fare. In addition to the Goodlife
Travel charges, most airlines also have a penalty or cancellation fee for any
changes or cancellations to fares. Please ensure you read the FLIGHT RULES for
the fare selected as airline charges are notified in those rules depending on
whether you wish to cancel or change your flight. If you are holding a booking
and you do not notify us in writing of your desire to cancel, this will be
treated as a 'no show' and could result in you losing all that you paid.
Certain travel arrangements made with a third party i.e. Tour Operators may not
be changeable/cancellable after a reservation has been made and any alteration
request could incur a cancellation charge of up to 100% of that part of the
arrangements. Since we incur costs in cancelling your travel arrangements, you
will have to pay the applicable
cancellation charges in addition to the administration fee charged by Goodlife
11. Lost Tickets - If you lose your tickets, it may be possible to
re-issue them for a fee. The amount payable will depend on operator and how
close to the travel date you discover it. However, not all tickets can be
re-issued which is another good reason for ensuring you have sufficient
insurance cover. Tickets will be dispatched to you in accordance with your
instructions and we accept no responsibility for their delivery.
12. Liability – Travelshop is a trading style of Goodlife Travel
who are a division of Hays Travel Limited and are retail agents acting on
behalf of Hays Travel in connection with the sale of travel products and unless
specified as the operator Goodlife Travel is an agent of the operator
concerned. The information on this Web site is as accurate as possible. We
cannot, however, accept any liability for losses or damages that you may suffer
arising out of your use of this Web site. This Web site also includes links to
external Web sites. These sites are in the majority of cases links to official
tourist board sites and are intended to be useful sources of travel
information. However, we are not responsible for the content of these Web sites
and we accept no liability for losses or damage caused by using this
13. Complaints - Should you have a problem after departing from the
UK, you must immediately advise the relevant supplier of the services about
which you have a complaint, e.g. the airline, the hotelier etc. You have a
legal duty to do this. If they cannot resolve the problem, then you must
contact us immediately by telephone to give us the opportunity to help. Failure
to give us the opportunity to resolve any problem at the time will result in
either a reduction or complete extinction of any rights, which you may have to
claim compensation from us. If you feel your complaint has not been resolved
satisfactorily whilst you are abroad, you must contact us within 28 days of
your return to the UK. Please bear in mind that we will need to investigate
your complaint with the relevant supplier, but we will endeavour to respond
within 28 days.
14. Star Rating - The ratings provided on this site are for
guidance only; they may not be official ratings. These ratings are based on the
views of the accommodation supplier and on guest feedback. Where possible we
have indicated the official rating in the description text.
15. Data Protection and Privacy - The information we collect on our
customers is only collected through our order process and under no
circumstances will this information be passed onto third parties. Information
about the number of visitors to our web site is also collected through the use
of cookies. All our customer records are kept on a secure and separate computer
system and under no circumstances will any information be divulged to any third
party. The only information we keep is the name and address and contact details
of our customers together with details of the travel product booked. As we do
not build a database of individual visitors, the data that we do collect is
never stored in any individual user profile; the data collected serves only to
update aggregate counts allowing us to monitor traffic on this site. Visitors
can also reject cookies. Customers have full right of access to their data
16. Images - All photographs shown are for guidance only and may
not be exactly represented.
17. Copyright - You may not reproduce any of these pages without
our written consent. This site and all associated articles and artwork are
Copyright. All Rights Reserved.
18. ABTA Statement - Good Life Travel Ltd is a trading division of
Hays Travel Ltd, who are members of ABTA and ABTA members help holidaymakers
get the most from their travel and assist when things don't go according to
plan. We are obliged to maintain a high standard of service to you by ABTA's
Code of Conduct. For more information on ABTA, the Code of Conduct and the
arbitration scheme available to you if you have a complaint, contact ABTA, 30
Park Street, London SE1 9EQ, Tel 020 3117 0581 www.abta.com.
The above applies to the services offered by Goodlife Travel and does not
apply to any services supplied by any other company.
19. Check In / Check Out Times - The check-in time is usually 4pm
on the day of arrival, and check-out is 10am on the date of departure.
Therefore, if you check-in immediately after a night flight this would normally
count as one night’s accommodation. Similarly if your return flight is at night
you will normally be required to vacate your villa at 10am prior to leaving for
Website Usage Terms and Conditions
Welcome to our website. If you continue to browse and use
this website, you are agreeing to comply with and be bound by the following
Life Travel Ltd's relationship with you in relation to this website. If you
disagree with any part of these terms and conditions, please do not use our
The term ‘Good Life Travel Ltd’ or ‘us’ or ‘we’ refers to the owner of the website
whose registered office is Richard House, Winckley Square, Preston Lancashire
PR1 3HP and is registered in Great Britain No. 04273390. The term ‘you’ refers
to the user or viewer of our website. The use of this website is subject to the
• The content of the pages of this website is for your general information and
use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the
accuracy, timeliness, performance, completeness or suitability of the
information and materials found or offered on this website for any particular
purpose. You acknowledge that such information and materials may contain
inaccuracies or errors and we expressly exclude liability for any such
inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your
own risk, for which we shall not be liable. It shall be your own responsibility
to ensure that any products, services or information available through this
website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This
material includes, but is not limited to, the design, layout, look, appearance
and graphics. Reproduction is prohibited other than in accordance with the
copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or
licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or
be a criminal offence.
• From time to time, this website may also include links to other websites.
These links are provided for your convenience to provide further information.
They do not signify that we endorse the website(s). We have no responsibility
for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the
website is subject to the laws of England, Northern Ireland, Scotland and
All products are subject to availability.
Accommodation Only Agency Terms of Business (model)
Please note that this model is intended as a guide only and
can’t be a substitute for specific legal advice. ABTA will not be responsible
for any loss suffered as a result of reliance on this document.
We, Goodlife Travel trading as Travelshopflorida, will act as an
agent in the booking of your accommodation. These terms of business set out the
basis on which we arrange your accommodation, acting as an agent. Your contract
will be with the accommodation provider/owner (referred to from now on as the
principal) and their booking conditions will apply. We advise you to obtain and
read those. Please ask us for a copy if you do not have one. As agent, we
accept no responsibility for the provision of the accommodation by the
principal with whom you have a contract. All accommodation that we provide or
that is sold through us is not an offer by us to sell any accommodation, but an
invitation to you to make an offer to the principals of the accommodation. We
are free to accept that offer on behalf of those principals or to reject it.
We reserve the right to alter any of the advertised accommodation
prices. You will be advised of the current price of the accommodation that you
wish to book before your contract is confirmed.
3. MAKING A BOOKING AND PAYMENT:
When you have chosen your accommodation and
you make a request to us to book it, you must pay a minimum£50.00
per week deposit or the full cost of the booking if you are booking within 12
weeks of your arrival date. Once the accommodation has been confirmed a
contract between you and the principal will exist when they issue a
confirmation. Please check your confirmation carefully and report any incorrect
or incomplete information to us immediately. Please ensure that names are
exactly as stated in the relevant passport. As we act only as booking agent, we
have no responsibility for any errors in any documentation except where an
error is made by us. If you have paid a deposit, you must pay the full balance
by the balance due date notified to you. If full payment is not received by the
balance due date, we will notify the principal who may cancel your booking and
charge the cancellation fees set out in their booking conditions. Payments by
credit card will attract a credit card charge of 2%.
4. YOUR RESPONSIBILITY FOR YOUR BOOKING:
When you make a booking you guarantee
that you have the authority to accept and do accept on behalf of your party
these terms of business. This means that you are responsible for making all
payments due, notifying us if any changes or cancellations are required and for
receiving the confirmation and keeping your party informed.
5. SPECIAL REQUESTS: If you have any special requests (for example dietary
requirements, cots or room location), please let us know at the time of
booking. We will pass on all such requests to the principal, but we can't
guarantee that they will be met and we will have no liability to you if they
6. INSURANCE: Many principals require you to take out travel insurance as a
condition of booking with them. In any event, we strongly advise that you take
out a policy of insurance in order to cover you and your party against the cost
of cancellation by you; the cost of assistance (including repatriation) in the
event of accident or illness; loss of baggage and money; and other expenses.
7. IF YOU WANT TO CHANGE OR CANCEL YOUR BOOKING: Any cancellation or amendment
request must be sent to us in writing, by email, fax or post, and will take
effect on the day we receive this during the hours of 9am to 5.30pm. The
principal may charge the cancellation or amendment charge shown in their
booking conditions (which may be as much as 100% of the cost of the travel
arrangements) and in addition you must pay us the cancellation or amendment
charge stated below. £25.00 per booking cancellation, £25.00 per booking to
amend a reservation.
8. CHANGES OR CANCELLATIONS BY THE PRINCIPAL: We will inform you as soon as
reasonably possible. If the principal offers alternative accommodation or a
refund, you will need to let us know your choice within the time frame we
stipulate. If you fail to do so the principal is entitled to assume you wish to
receive a full refund.
9. RESPONSIBILITY FOR YOUR BOOKING: Your contract is with the principal and its
booking conditions apply. As agent, we accept no responsibility for the
provision of the accommodation by the principal. Our responsibilities are limited
to making the booking in line with your instructions. We also don’t accept
responsibility for any information about the accommodation that we pass on to
you in good faith. However, in the event that we are found liable to you on any
basis whatsoever, our maximum liability to you is limited to twice the cost of
your booking (or the appropriate proportion of this if not everyone on the
booking is affected). We do not exclude or limit any liability for death or
personal injury that arises as a result of our negligence or that of any of our
employees whilst acting in the course of their employment.
10. YOU INDEMNIFY US IN THE EVENT OF DAMAGE CAUSED BY YOU: Please be aware that
the booking conditions of the principal will normally state that your stay can
be terminated, with no refund, if the behaviour of your party falls below an
acceptable standard. Principals will also often require you to pay for any
damage you cause to the accommodation. We are under no obligation to you if any
event such as this occurs. You agree to indemnify us for the full amount of any
claim (including all legal costs) made against us by the principal or any third
party as a result.
11. COMPLAINTS: Because the contract for your accommodation is between you and
the principal, any queries or concerns should be addressed to them. If you have
a problem whilst on holiday, this must be reported to the principal or their
local supplier or agent immediately. If you fail to follow this procedure there
will be less opportunity to investigate and rectify your complaint. The amount
of compensation you may be entitled to may be reduced or you may not receive
any at all depending upon the circumstances. If you wish to complain when you
return home, write to the principal. You will see the name and address plus
contact details in any confirmation documents we send you. We will of course
assist you with this if you wish - please contact Customer Services. If the
matter cannot be resolved and it involves us or another ABTA Member then it can
be referred to the arbitration scheme arranged by ABTA, see clause 12.
12. ABTA: We are a Member of ABTA, membership number K2081. We are obliged to
maintain a high standard of service to you by ABTA’s Code of Conduct. We can
also offer you an arbitration scheme for the resolution of disputes arising out
of, or in connection with this contract. The arbitration scheme is arranged by
ABTA and administered independently. It provides for a simple and inexpensive
method of arbitration on documents alone with restricted liability on you in
respect of costs. The scheme does not apply to claims for an amount greater
than £5,000 per person. There is also a limit of £25,000 per booking form.
Neither does it apply to claims which are solely in respect of physical injury
or illness or their consequences. The scheme can however deal with compensation
claims which include an element of minor injury or illness subject to a limit
of £1,000 on the amount the arbitrator can award per person in respect of this
element. Your request for arbitration must be received by ABTA within twelve
months of the date of return from holiday. Outside this time limit arbitration
under the Scheme may still be available if we agree, but the ABTA Code does not
require such agreement. For injury and illness claims, you can request the ABTA
Mediation Procedure and we have the option to agree to mediation. Further
information on the Code and ABTA’s assistance in resolving disputes can be
found on www.abta.com.
13. PRIVACY AND YOUR PERSONAL INFORMATION: The booking information that you
provide to us will be passed on only to the relevant principal or other persons
necessary for the provision of your accommodation. The information may
therefore be provided to public authorities such as customs or immigration if
required by them, or as required by law. This applies to any sensitive
information that you give to us such as details of any disabilities, or dietary
and religious requirements. Certain information may also be passed on to
security or credit checking companies. If you travel outside the European
Economic Area, controls on data protection may not be as strong as the legal
requirements in this country. If we cannot pass this information on as above,
whether in the EEA or not, we will be unable to provide your booking. In making
this booking, you consent to this information being passed on to the relevant
14. FINANCIAL PROTECTION: Many of the principals that we act for offer
protection for your monies. This means that, if in the unlikely event of their
insolvency your accommodation can't be provided, you will receive your money
back or, if your stay has started, arrangements will be made for you to be able
to continue as planned. If the principal that you have chosen doesn’t offer
such protection we may be able to offer suitable insurance cover under the ABTA
Protection Plan. Please ask for full details.
15. LAW AND JURISDICTION: These terms of business are governed by English law
and the courts of England and Wales have jurisdiction (unless you live in Scotland
or Northern Ireland, in which case you can bring proceedings in your local
court under Scots or Northern Irish law, as applicable.)
Many of the flights and flight-inclusive holidays on this website are
financially protected by the ATOL scheme. But ATOL protection does not apply to
all holiday and travel services listed on this website. Please ask us to
confirm what protection may apply to your booking. If you do not receive an
ATOL Certificate then the booking will not be ATOL protected. If you do receive
an ATOL Certificate but all the parts of your trip are not listed on it, those
parts will not be ATOL protected. Please see our booking conditions for
information or for more information about financial protection and the ATOL
Certificate go to: www.atol.org.uk/ATOLCertificate