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Our Terms and Conditions

Booking Conditions

1. Contract - Any booking made, whether through the web, telephone or otherwise shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Please note that Goodlife Travel are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline. Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non-refundable, and have other information relating to itinerary and refunds. You are responsible for complying with any airlines terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket. A contract arises between you and the airline as soon as your booking has been confirmed.

2. Fares - All fares are quoted including tax and charges. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.

3. Alterations - We reserve the right to alter the prices of any of the travel arrangements shown on this website. You will be advised of the current price of the arrangements that you wish to book before your contract is confirmed.

4. Tickets - If it is not possible to get your flight tickets to you (e.g. because your travel date is imminent) we may insist that you have an 'E-Ticket' generated or a ticket on departure. This means that you will have to pick up your boarding pass or ticket at your point of departure. Goodlife Travel will make sure you know where to pick up your pass or tickets. Please be aware extra charges may be incurred.

5. Flight Reconfirmation - All onward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. Goodlife Travel will have no responsibility for bookings cancelled due to non-compliance with rules set out by that particular airline. Goodlfe Travel Ltd also takes no responsibility for any flight rescheduling en route. Unless Goodlife Travel advise you to reconfirm the first flight out of the UK there is no need to do this.

6. Insurance – Goodlife Travel strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc. Should you need to cancel your travel arrangements, if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim any cancellation charges made.

7. Passport/Visa/Health Requirements - A valid passport is essential when travelling abroad. Although your passport has been issued for 10 yrs (5 yrs for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (usually six months). If your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.


8. To Secure a Booking - Goodlife Travel require a minimum non refundable deposit of £50.00 per villa per week, £25 per car per week and a deposit for the flights is also required but this varies between airlines or full payment would be due 12 weeks prior to departure. Clients booking by telephone will be deemed to have signed the declaration on the booking form and agreed to the booking conditions. Should your booking include Scheduled Flights, the deposit required may vary, and only full payment will guarantee the fare as Scheduled airlines reserve the right to increase their flight costs at any time. You will be advised of the required amount at the time of booking.


9. Payment Of Your Holiday - The balance of all monies due must be paid to the Company not later than 12 weeks before departure. In the case of non-payment of the balance by the due date the Company reserves the right to cancel your booking and cancellation charges will apply. Please note: payments by credit card/charge cards will incur an additional charge of 2%.

10. Cancellations/Amendments - If you need to change or cancel your travel plans, it is your responsibility to notify Goodlife Travel in writing of such request. Some tickets are non-refundable, but can be applied (for a limited time) toward future travel, less any application penalties. Some tickets do not allow changes. Goodlife Travel applies an administration fee of £25 for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. In addition to the Goodlife Travel charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as airline charges are notified in those rules depending on whether you wish to cancel or change your flight. If you are holding a booking and you do not notify us in writing of your desire to cancel, this will be treated as a 'no show' and could result in you losing all that you paid. Certain travel arrangements made with a third party i.e. Tour Operators may not be changeable/cancellable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Since we incur costs in cancelling your travel arrangements, you will have to pay the         applicable cancellation charges in addition to the administration fee charged by Goodlife Travel.

11. Lost Tickets - If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on operator and how close to the travel date you discover it. However, not all tickets can be re-issued which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery.

12. Liability – Travelshop is a trading style of Goodlife Travel who are a division of Hays Travel Limited and are retail agents acting on behalf of Hays Travel in connection with the sale of travel products and unless specified as the operator Goodlife Travel is an agent of the operator concerned. The information on this Web site is as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising out of your use of this Web site. This Web site also includes links to external Web sites. These sites are in the majority of cases links to official tourist board sites and are intended to be useful sources of travel information. However, we are not responsible for the content of these Web sites and we accept no liability for losses or damage caused by using this information.

13. Complaints - Should you have a problem after departing from the UK, you must immediately advise the relevant supplier of the services about which you have a complaint, e.g. the airline, the hotelier etc. You have a legal duty to do this. If they cannot resolve the problem, then you must contact us immediately by telephone to give us the opportunity to help. Failure to give us the opportunity to resolve any problem at the time will result in either a reduction or complete extinction of any rights, which you may have to claim compensation from us. If you feel your complaint has not been resolved satisfactorily whilst you are abroad, you must contact us within 28 days of your return to the UK. Please bear in mind that we will need to investigate your complaint with the relevant supplier, but we will endeavour to respond within 28 days.

14. Star Rating - The ratings provided on this site are for guidance only; they may not be official ratings. These ratings are based on the views of the accommodation supplier and on guest feedback. Where possible we have indicated the official rating in the description text.

15. Data Protection and Privacy - The information we collect on our customers is only collected through our order process and under no circumstances will this information be passed onto third parties. Information about the number of visitors to our web site is also collected through the use of cookies. All our customer records are kept on a secure and separate computer system and under no circumstances will any information be divulged to any third party. The only information we keep is the name and address and contact details of our customers together with details of the travel product booked. As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing us to monitor traffic on this site. Visitors can also reject cookies. Customers have full right of access to their data held.

16. Images - All photographs shown are for guidance only and may not be exactly represented.

17. Copyright - You may not reproduce any of these pages without our written consent. This site and all associated articles and artwork are Copyright. All Rights Reserved.

18. ABTA Statement - Good Life Travel Ltd is a trading division of Hays Travel Ltd, who are members of ABTA and ABTA members help holidaymakers get the most from their travel and assist when things don't go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, Tel 020 3117 0581
The above applies to the services offered by Goodlife Travel and does not apply to any services supplied by any other company.

19. Check In / Check Out Times - The check-in time is usually 4pm on the day of arrival, and check-out is 10am on the date of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night’s accommodation. Similarly if your return flight is at night you will normally be required to vacate your villa at 10am prior to leaving for the airport.

Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Good Life Travel Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Good Life Travel Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Richard House, Winckley Square, Preston Lancashire PR1 3HP and is registered in Great Britain No. 04273390. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


All products are subject to availability.

Accommodation Only Agency Terms of Business (model)

Please note that this model is intended as a guide only and can’t be a substitute for specific legal advice. ABTA will not be responsible for any loss suffered as a result of reliance on this document.

We, Goodlife Travel trading as Travelshopflorida, will act as an agent in the booking of your accommodation. These terms of business set out the basis on which we arrange your accommodation, acting as an agent. Your contract will be with the accommodation provider/owner (referred to from now on as the principal) and their booking conditions will apply. We advise you to obtain and read those. Please ask us for a copy if you do not have one. As agent, we accept no responsibility for the provision of the accommodation by the principal with whom you have a contract. All accommodation that we provide or that is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the principals of the accommodation. We are free to accept that offer on behalf of those principals or to reject it.
We reserve the right to alter any of the advertised accommodation prices. You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.
When you have chosen your accommodation and you make a request to us to book it, you must pay a minimum£50.00 per week deposit or the full cost of the booking if you are booking within 12 weeks of your arrival date. Once the accommodation has been confirmed a contract between you and the principal will exist when they issue a confirmation. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal who may cancel your booking and charge the cancellation fees set out in their booking conditions. Payments by credit card will attract a credit card charge of 2%.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
5. SPECIAL REQUESTS: If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the principal, but we can't guarantee that they will be met and we will have no liability to you if they are not.
6. INSURANCE: Many principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
7. IF YOU WANT TO CHANGE OR CANCEL YOUR BOOKING: Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive this during the hours of 9am to 5.30pm. The principal may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements) and in addition you must pay us the cancellation or amendment charge stated below. £25.00 per booking cancellation, £25.00 per booking to amend a reservation.
8. CHANGES OR CANCELLATIONS BY THE PRINCIPAL: We will inform you as soon as reasonably possible. If the principal offers alternative accommodation or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the principal is entitled to assume you wish to receive a full refund.
9. RESPONSIBILITY FOR YOUR BOOKING: Your contract is with the principal and its booking conditions apply. As agent, we accept no responsibility for the provision of the accommodation by the principal. Our responsibilities are limited to making the booking in line with your instructions. We also don’t accept responsibility for any information about the accommodation that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. YOU INDEMNIFY US IN THE EVENT OF DAMAGE CAUSED BY YOU: Please be aware that the booking conditions of the principal will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Principals will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the principal or any third party as a result.
11. COMPLAINTS: Because the contract for your accommodation is between you and the principal, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see clause 12.
12. ABTA: We are a Member of ABTA, membership number K2081. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within twelve months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on
13. PRIVACY AND YOUR PERSONAL INFORMATION: The booking information that you provide to us will be passed on only to the relevant principal or other persons necessary for the provision of your accommodation. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information on as above, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.
14. FINANCIAL PROTECTION: Many of the principals that we act for offer protection for your monies. This means that, if in the unlikely event of their insolvency your accommodation can't be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned. If the principal that you have chosen doesn’t offer such protection we may be able to offer suitable insurance cover under the ABTA Protection Plan. Please ask for full details.
15. LAW AND JURISDICTION: These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)

ATOL Statement:

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to:

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