Q : What days do
the Theme Parks open?
A:Theme parks are open 365 days of the year with the
exception of waterparks. These may close in certain weather conditions. Park
hours are dependent on the season.
Q : Can I leave
the a theme park in the morning and return the same day?
A: Yes you can. Your 7, 14 or 21 day Disney ticket allows you unlimited admission.
Q: Is there a
charge to park at the theme parks?
A: Yes there is a local charge of approximately $15 per
day to park at most theme parks.
Q: If I have not
used all of my days on my Disney tickets, can I give them to someone else?
A: No. Once you or any person uses a ticket, all
admissions are specific to that one person and cannot be transfers to another
Q: Where are the
parades and fireworks?
A: You can get the latest daily entertainment schedule
from the information centre at any of the Disney Parks or online.
Q: Is smoking
allowed in the parks?
A: Each park has designated areas clearly marked where
smoking is permitted. If you are unsure where you are able to smoke, please ask
a park attendant.
Q: What is a
Disney Fast pass and should I buy this?
A: Disney’s fast pass is included in any Disney Theme
Park Ticket you purchase. The fast pass saves you time standing in those
lengthy queues so you can enjoy more time on the rides! You can pre book your fast passes 30 days prior online by using your unique Disney code. Contact us for more information.
Q: How do I book a
Character Breakfast at Disney?
A: To book your Disney Character Breakfast please call
our reservations team on 0800 9882826.
& PASSPORT INFO:
Q: What is an
A: ESTA stands for Electronic System for Travel
Authorization. This is an automated system that determines whether a person is
allowed to travel to the United States. The entire ESTA application takes place
online and there are no physical forms to fill in or print. The response is
instantaneous and once accepted the ESTA will last for 2 years from the date of
If you already have an ESTA from a previous trip that is
still valid, you do not need to purchase a new ESTA, simply update the
information on your current ESTA.
To obtain your ESTA simply log onto the Web site at
https://esta.cbp.dhs.gov and complete an on-line application form.
All passengers entering the States on the Visa Waiver
Programme will be required to hold a machine readable passport with 2 blank
pages. This also includes passengers who only intend to transit the USA en
route to another country.
The ESTA is a chargeable service at approximately $14 per
person. Full details of this are on the above ESTA link.
It is the responsibility of the passengers to ensure they
have valid passports and any required visas.
Q: Where do I pick my keys up from?
A: Each villa is different in regards to key collection.
Some villa bookings will be provided with a lock box code so you can drive
straight to the villa from the airport etc. Some villa bookings require you to
pick your keys up from a local management company.
This information will be on your accommodation voucher and you will
have directions to either the villa or
directions to the management company welcome center.
If you have any questions regarding this, please do not
hesitate to contact us on 0800 988 2826.
Q: Do I need to
clean the home on my departure?
A: All villas are cleaned prior to your arrival and are
then cleaned on your departure. We do not ask that you “deep clean” the villa
but we do ask that you are respectful and leave the villa and treat it as you
would your own home.
Q: Is there a
damage fee to pay on arrival?
A: There is a security deposit required on arrival. This
is normally in the form of a credit card imprint to protect against any damage
to the home. The amount of security deposit will vary dependant on management
company. For further information on this please call us on 0800 988 2826.
Q: Do I need pool
heat at my villa?
A: We do recommend pool heat between the months of
October – March. In the summer months pool heat is not required. Pool heat is
an optional extra and the price is dependent on whether the pool is operated by
gas or electric pool heat. For prices please call us on 0800 988 2826
Q: Who do I
contact if I have any issues while I am in the States?
A: Provided on your Villa voucher will be the office and
emergency contact numbers of our friendly, local management team. Please feel
free to call them if you have issues with your villa. We always try and rectify any problems whilst you are in resort. If you have any problems, it is imperative that you contact either the management company or us directly.
Q: Are beach /
pool towels provided at the villa?
A: Beach and pool towels are not provided by the home
owners, however previous guest may have left these behind for other guests to
use. Please do not expect pool towels being at the villa. All bath towels and
linen are provided.
Q: Are there any items we have to pre-book in
A: Extra items that can be pre-booked include Cots,
High-Chairs, BBQ’S, Pool heat, Welcome packs. The charge for each of these
items will be listed on the website booking page. To guarantee availability
on any of these items, please arrange these at the time of booking.
Q: There is a
mistake on my documents, what should I do?
A: When receiving your documents we ask that you check everything carefully and if there are any errors please contact us straight away. Errors
that are not notified immediately may not be able to be rectified at a later
date. Please note that errors given to us on your behalf may result in an
Q: When should I
expect my travel documents?
A: Your final travel documents, whether these are your
e-tickets, hotel / villa vouchers, car hire vouchers or attraction ticket
vouchers are all sent approximately 2-3 weeks prior to your departure date. If
you have not received any vouchers within 10 days of departure please contact
Q: What is an E-Ticket?
A: An E-tickets stands for Electronic Ticket and is used
by the majority of Airlines rather than using the old fashioned ticket
booklets. This also means if you lose your e-ticket we can get a replacement to
you quickly! These are required for check in and must be kept with you for all
elements of your journey.
Q: Can I make a
name change on a booking if I or one of my party can no longer travel?
A: Name changes can be made depending on the airline and
are subject to amendment fees. To find out more information please call us on
0800 988 2826.
DRIVING IN THE
Q: What is the age
limit to drive in the USA?
A: You need to be 21 years of age to drive in the States.
If you are under the age of 25 years old you will need a “Young Drivers
Package” which includes insurance for younger drivers. Please call us on 0800
988 2826 for more information.
Q: Do I need a
Credit Card to hire a car in the USA?
A: In most cases Yes, but if you do not have a credit
card, please call us on 0800 988 2826 for alternative options.
Q: Is it true I
can turn right when the traffic lights are red?
A: Yes, you can turn right when a red light is showing as
long as the road is clear and there isn’t a sign that says you can’t, and you
have come to a complete stop before turning.
Q: Is there a
“slow” and “fast” lane on the freeway (motorway)
A: No, there is no “slow” or “fast” lane on the freeway.
Q: What about
overtaking on the freeway?
A: Overtaking from either lane is fine, as long as the lanes are clear.
Q: Who has right
of way at a “4 way stop”?
A: A “4 way stop” is a junction where no direction has
priority. All drivers should come to a stop and whoever got there first has
NEW DRIVING LICENCE CHANGES AND DRIVING IN THE USA:
Q: What do I need to have to hire a car in Florida?
A: Since June 2015 the paper counterpart licence has no legal status, therefore you will need to request a unique code from GOV.UK this code will allow the car hire company to make the necessary checks on your licence. This code will last for 21 days. You will also need to show your photocard driving licence.
TIPPING IN THE STATES:
Q: What are the
opening times of the Shopping Malls?
A: As a general rule, the shops are open from 09.00/10.00
to 20.00/21.00 Monday to Friday and most are open Sunday from 11.00 to 18.00.
Q: Is tipping
A: Tipping is mainly expected in the USA except
when you receive bad service. As a guide, please see below:
hotel porters $2 per bag.
10-15% per round or $1 per drink.
$2-4 per night.
waiters 15-20%, unless a service charge is already charged on the bill
attendants At least $2 when you receive the keys back.
Q: Can I use my cards in the ATM machines?
A: ATMs are available 24/7 at most banks, and in
shopping centres, airports and supermarkets. Most ATMs will charge a fee of
$2.50 or more per transaction and your own bank may impose an additional
charge. Withdrawing cash from an ATM using credit card usually incurs a large
fee, it is best to check with your credit-card company/Bank first. Before you
leave home, let your bank and credit-card company know that you are travelling
abroad and that you will be using your card, otherwise, you may trigger fraud
alerts, which may result in your accounts being temporarily frozen.
Q: What is the
minimum age for buying alcohol?
A: The minimum age to buy alcohol is 21 years of age. You
will need photographic ID (passport or driving licence) to prove your age when
buying alcohol whether you look over 21 or not!
Q: How much is
Sales Tax in Florida?
A: This varies from 6%-7%. Don’t forget, this is on top
of the price you see as it is added on at the tills!
Q: Can I pay for
things on my credit card?
A: Most major credit cards are accepted.
Q: Do I need Travel Insurance for travelling to the USA?
A: It is essential that you takeout adequate travel
insurance, prior to travelling to the States. It is important to check that you
are covered for any pre-existing medical conditions. Doctors, medical treatment
and medication are expensive and the US does not have a reciprocal health
agreement with the UK, so it is very important that you have the correct cover.
Q: What about
A: Please see below
guide to a healthy flight:
Change position often as possible and try to avoid crossing your legs. Not
moving and sitting in the same position poses the greatest risk in developing
clotting disorders such as deep vein thrombosis (DVT).
Get up out of your seat and walk around the cabin regularly to improve your
Stretch your arms and legs as this also helps improve circulation.
Unless recommended by your doctor who is aware of your intention to fly, do not
take sleeping tablets on the flight - this will reduce your mobility and make
you feel sluggish.
Mind your ears
Avoid flying with a heavy cold, ear infections or sinusitis as cabin pressure
changes during the flight may cause discomfort. If you experience discomfort during
the flight, suck / chew a sweet or hold your nostrils and gently blow through
your nose, this should ease the pressure in your ears.
Ask a member of cabin crew if you're thirsty and look out for the regular water
and fruit juice services. Avoid alcohol, tea and coffee or carbonated drinks,
as they will dehydrate you.
Pretend you're already there!
To minimise the effects of jet lag, set your watch to your destination time as
soon as you board the aircraft and try to adjust your eating/sleeping pattern
Q: I’m pregnant,
can I still fly?
A: Some women prefer not to travel in the first 12 weeks
of pregnancy because of the nausea and exhaustion they may experience in the
However, if you feel well and have discussed it
with your GP, there’s no reason why you can’t travel during this time.
Most airlines will not allow you to travel after
week 36 of pregnancy, or week 32 if you’re pregnant with twins or multiples.
Before you travel
If you’re planning on flying, you should discuss
this with your Doctor.
Before booking your flights, check with the airline
and insurance company that they will allow you to travel while pregnant. After
28 weeks of pregnancy, most airlines will require a “fit to fly” letter from
Q: Can I book my
flights, car hire & villa in advance?
A: We know how important your holiday is, so if you want
to book a specific date we have access to certain flights & villas months
and months in advance, so we can accept advance bookings. Generally we can book
flights up to January 2017. Call us on 0800 988 2826 for more details.
PRE BOOK SEATS
Q: Can I pre book
my seats on the aircraft?
A: Each airline is different so please call us on 0800
988 2826 and we can give you up to date information.
Q: What is my
A: Again, each airline is different. As a rough guide the
hold allowance on a charter flight is 20kgs and 23kgs on a schedule flight.
Call us on 0800 988 2826 for up to date information.